FAQS | HARRYBYD
This page addresses the most common questions from our clients. If you don't find the answer you need here, please feel free to send your question directly to harry@harrybyd.com.
Pre-Sale
Which countries do you ship to?
We deliver to most countries around the world. Unfortunately, we are unable to reach a limited number of remote areas. The best way to check is to enter your address at checkout.
How much does shipping cost?
For Listed Countries (Free over $50)
Includes New Zealand, Singapore, Thailand, Germany, Ireland, Italy, Spain, UK, Canada, Czech Republic, Hungary, Netherlands, Portugal, Romania, Slovakia, Sweden.
• Free Shipping: On all orders over $50.
• Standard Rate: A flat fee of $8.5 applies to orders under $50.
🌍 All Other Destinations (Free over $100):
• Free Shipping: On all orders over $100.
• Standard Rate: A flat fee of $15 applies to orders under $100.
How long does delivery usually take?
Our standard delivery typically takes 7-12 days. Please note that exact timing may vary depending on your location and carrier logistics.
How can I check compatibility with my vehicle?
1. Check Product Page Details: Carefully review and match the listed "Car Model" or "Car Year".
2. Contact Us for Support: If you need further verification or have a specific configuration, our team is happy to help. Please reach out via Live Chat or email us at harry@harrybyd.com.
During Sale
What is your order processing time?
Most in-stock orders are processed within 1-3 business days.
For select items that require additional handling, our customer support team will contact and inform you by email.
How do I change an item or update the shipping address?
Please contact us immediately at harry@harrybyd.com if your order is still processing. Once released to our carrier, the address cannot be changed and the order cannot be canceled.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email containing a tracking number.
You can click the tracking number in the email to see real-time updates.
How can I cancel my order?
Orders for regular products may be canceled by contacting customer service before shipment. Once shipped, they cannot be canceled.
Please note that orders for customized or personalized products cannot be canceled after the order details have been confirmed.
After-Sale
Is there an installation guide?
For any assistance during installation, please contact our support team at harry@harrybyd.com
How to request a return or refund?
To start a return, please first review our Return & Refund Policy to confirm eligibility. If your item qualifies, contact us at harry@harrybyd.com with your order details.
Return Eligibility Requirements:
• Item must be unused, with tags and in original condition.
• All original tags and packaging must be included.
• A valid receipt proof of purchase is required.
What if I haven’t received my package?
First, please check the tracking information in your shipment confirmation email for the latest status. Please note that deliveries can occasionally be delayed due to unforeseen circumstances like weather.
If the status hasn't updated beyond the expected time frame, contact our support team at harry@harrybyd.com for further assistance.
Why did I receive only part of my order?
Orders with multiple items may be shipped in separate packages. Please check your shipment confirmation email, as you should receive a tracking number for each individual package.
What should I do if my item arrives damaged or incorrect?
To help us resolve your case quickly, kindly provide 1)Your order number, 2)clear photos of the product, 3)its packaging to our customer service team immediately at harry@harrybyd.com.
We will then verify the issue with the shipping carrier then promptly arrange a refund or replacement.