Sunroof Sunshade for BYD

SHIPPING POLICY

Shipping times vary depending on the product.

Free shipping on all orders over $50 worldwide! 

For all orders under $50, the shipping fee is $8.5/$15.

We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues. We have many cooperative express companies, such as DHL, FedEx, UPS, and USPS. We will choose the most suitable mode of transportation for you according to your country.

Note: Please make sure that you provide the correct phone number along with your shipping address as this is very important for delivery. The shipping company needs it to inform you that your items have arrived at your final address.

CUSTOMS DUTIES

Each country has its own customs rules and policies. Please contact local customs for more information. If, in rare cases, import duties or taxes are charged, the customer is responsible for paying them.

OTHERS

Packages may become lost in transit, delivered to an incorrect address accidentally, or arrive in separate packages.

If your order is past the estimated delivery date or has been marked as delivered but cannot be located, please contact our customer service at harry@harrybyd.com for assistance.

RETURN & REFUND 

We strive to provide you with the best products and a seamless shopping experience. If you are not completely satisfied with your purchase, we offer a flexible return and refund policy to ensure a worry-free experience. All returns must be postmarked within 30 days of the purchase date.

RETURN CONDITIONS

Items returned to us that meet the following guidelines will be fully refunded for the cost of the merchandise. Original shipping charges cannot be refunded.

(1) Returned within 30 days of receipt
(2) The item must be unused, unwashed, and in the same condition as received.
(3) Items must be returned with original packaging, tags, and all included accessories.
(4) A valid proof of purchase (e.g., order number or receipt) must accompany the return.

RETURN ADDRESS

Once your return request is submitted and we’ve confirmed that you meet our return policy. We will provide the address for you to return the item by email.

We recommend using a trackable shipping service to ensure the safe return of your item.

SHIPPING COST

If returns due to customer responsibility, customers need to pay the return shipping cost. In other cases, returns and refunds will not cost, there is no handing fee.

DEFECTIVE OR DAMAGED ITEMS

If you receive an item that is defective or damaged during shipping, please notify us within 48 hours of delivery and provide:

(1) Photos clearly showing the defect or damage.
(2) Order number and a description of the issue.
(3) We will issue a full refund, without any handing fee.

OTHERS

1. Returns will not be accepted under the following conditions:
(1) Returns initiated after 30 days of delivery.
(2) Items that have been used, damaged, or missing parts.
(3) Customized or personalized products (unless defective).
(4) Items purchased on sale or during promotions (unless specified otherwise)

2. Exchanges
At this time, we do not offer direct exchanges. If you need a different item, please complete the return process and place a new order.

REFUND PROCESS

(1) After receiving your return and inspecting the condition of your item, we will process your return.
(2) We need 1-3 days from the receipt of your item to process your return. Once the refund is processed on our end, we will email you a confirmation.
(3) Refunds may take 5 business days to appear on your original payment method.

CONTACT

If you have any questions or need further assistance, please contact us: harry@harrybyd.com